Contact Us

Privacy Policy (CA)

Last Updated: July 21, 2025

At YYCLimo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our limousine services or interact with our website at yyclimo.com, including our booking form at yyclimo.com/contact. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Personal Information Protection Act (PIPA), Canada’s Anti-Spam Legislation (CASL), and other applicable laws in Calgary, Alberta.

What Personal Information We Collect

We collect only the personal information necessary to provide our transportation services. This includes information you voluntarily provide when booking or contacting us:

  • Contact Details: Your name, email address, phone number, and mailing address.
  • Booking Information: Details submitted via yyclimo.com/contact, such as pick-up and drop-off locations, service dates, times, and special requests.
  • Payment Information: Credit card or other payment details, processed securely.
  • Communication Preferences: Your consent to receive SMS or email notifications.
  • Feedback: Information shared through customer service interactions or feedback forms.

As our website is static, we do not use cookies or tracking technologies unless explicitly integrated into the booking or payment process.

How We Use Your Information

We use your personal information to deliver and improve our services, including:

  1. Booking Management: Processing reservations and sending confirmations or reminders via email or SMS.
  2. Payment Processing: Handling secure transactions for services booked.
  3. Customer Support: Responding to inquiries and providing service-related updates, such as driver arrival notifications.
  4. Service Improvement: Analyzing feedback to enhance our offerings.
  5. Marketing: Sending promotional messages, only with your explicit consent per CASL. You can opt out at any time.
  6. Legal Compliance: Fulfilling obligations, such as tax or record-keeping requirements.

How We Share Your Information

We do not sell, trade, or rent your personal information. We may share it only in these limited cases:

  • Service Providers: With trusted partners (e.g., payment processors or booking software providers) who are contractually bound to protect your data.
  • Legal Requirements: If required by law, such as in response to a court order or subpoena.
  • Business Transfers: In the event of a merger or sale, with equivalent privacy protections.

SMS Consent

Your consent for SMS communications is never shared with third parties. We use your phone number solely for service-related notifications (e.g., booking confirmations, driver updates) or promotional messages (with explicit consent). To opt out, reply "STOP" to any SMS. For assistance, reply "HELP" or visit yyclimo.com/contact.

How We Protect Your Information

We implement reasonable safeguards to protect your data, including encryption of sensitive information (e.g., payment details), restricted access to authorized personnel, and regular security updates. If a data breach occurs, we will notify you as required by PIPA and PIPEDA.

Your Privacy Rights

Under PIPEDA and PIPA, you have the right to:

  1. Access: Request a copy of your personal information.
  2. Correct: Update inaccurate or incomplete data.
  3. Withdraw Consent: Opt out of marketing or SMS communications.
  4. Delete: Request deletion of your data, subject to legal obligations.

Data Retention

We retain your information only as long as necessary for the purposes outlined or as required by law (e.g., for tax purposes).

International Data Transfers

Your information is primarily stored in Canada. If transferred to service providers outside Canada, we ensure compliance with PIPEDA and PIPA through contractual safeguards.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted at yyclimo.com/policies or communicated directly to you.

Complaints and Inquiries

If you have concerns about your privacy, contact our Privacy Officer. If unresolved, you may contact the Office of the Privacy Commissioner of Canada or the Alberta Information and Privacy Commissioner.

For more details, please contact us at info@yyclimo.com.

Terms and Conditions (CA)

Last Updated: July 21, 2025

By booking our services via yyclimo.com, phone, or email, you agree to these Terms and Conditions ("Terms") of YYCLimo ("we," "us," or "our"). If you do not agree, please do not use our services. These Terms comply with the Alberta Consumer Protection Act, Canada’s Anti-Spam Legislation (CASL), and other applicable laws in Calgary, Alberta.

Services Provided

YYCLimo offers limousine and transportation services in Calgary and surrounding areas, including airport transfers, corporate travel, special event transportation, and private tours. All services are subject to availability and must be booked in advance.

Booking and Payment

To ensure a seamless experience, please adhere to the following booking and payment terms:

  • Booking: Reservations can be made via yyclimo.com/contact, by calling (403) 261-7204, or emailing info@yyclimo.com. You must provide accurate details, including pick-up and drop-off locations, dates, and times.
  • Payment: Full payment or a deposit may be required at booking, processed securely via credit cards or other specified methods.

SMS Communications

By providing your phone number and opting in, you consent to receive SMS messages from YYCLimo, in compliance with CASL. You may receive:

  1. Appointment Reminders: Notifications about upcoming bookings, including date, time, and driver details.
  2. Order Alerts: Confirmation of bookings or updates to reservation status.
  3. Account Notifications: Updates about your account, such as payment confirmations or contact information changes.
  4. Promotional Messages: Offers or discounts, sent only with your explicit consent.

Message Frequency: Message volume may vary based on your booking activity.
Message and Data Rates: Standard message and data rates may apply as per your mobile carrier’s plan.
Opt-Out: To stop receiving SMS messages, reply "STOP" to any message.
Assistance: For help, reply "HELP" or visit yyclimo.com/contact.

User Responsibilities

To ensure a safe and pleasant experience, you agree to:

  • Provide accurate and complete information during booking.
  • Behave respectfully toward our drivers and staff. Abusive, unsafe, or illegal behavior may result in service termination without a refund.
  • Pay for any damage to our vehicles caused by you or your party, including cleaning or repair fees.

Limitation of Liability

YYCLimo is not liable for indirect, incidental, or consequential damages, such as missed flights or lost property, arising from our services. Our liability is limited to the cost of the service provided, reasonable under Alberta law. We are not responsible for delays caused by traffic, weather, or other uncontrollable circumstances.

Contact Us

YYCLimo
Email: info@yyclimo.com
Phone: (403) 261-7204
Address: 3770 Westwinds Dr NE, Calgary, AB T3A 0Z9, Canada

Visit our Privacy Policy and Terms of Service at yyclimo.com/policies.

Please visit yyclimo.com/policies to see our Privacy Policy and our Terms of Service

Privacy Policy (U.S.)

Last Updated: July 23, 2025

YYCLimo ("we," "us," or "our"), a Calgary, Alberta-based limousine service, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or interact with our static website at yyclimo.com, including our booking form at yyclimo.com/contact. This policy complies with applicable U.S. laws, for U.S. residents engaging with our services.

Personal Information We Collect

We collect personal information you voluntarily provide to deliver our transportation services:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Booking Information: Details submitted via yyclimo.com/contact, such as pick-up/drop-off locations, service dates, times, and special requests.
  • Payment Information: Credit card or other payment details, processed securely.
  • Communication Preferences: Consent for SMS or email notifications.
  • Feedback: Information from customer service interactions or feedback forms.

Our static website does not use cookies or tracking technologies unless specified in the booking/payment process.

How We Use Your Information

We use your information to provide and improve our services:

  1. Booking Management: Process reservations and send confirmations/reminders via email or SMS.
  2. Payment Processing: Handle secure transactions.
  3. Customer Support: Respond to inquiries and provide updates (e.g., driver arrival).
  4. Service Improvement: Analyze feedback to enhance offerings.
  5. Marketing: Send promotional messages with your consent. Opt out anytime.
  6. Legal Compliance: Meet regulatory requirements, such as tax obligations.

Disclosure of Your Information

We do not sell or rent your personal information. We may share it with:

  • Service Providers: Trusted partners (e.g., payment processors) bound by confidentiality agreements.
  • Legal Authorities: If required by law (e.g., court orders).
  • Business Transfers: During mergers or sales, with privacy protections.

SMS Consent

Your consent for SMS communications is never shared with third parties. We use your phone number only for service-related notifications (e.g., booking confirmations, driver updates) or promotional messages (with consent). To opt out, reply "STOP" to any SMS. For help, reply "HELP" or visit yyclimo.com/contact.

Data Security

We use reasonable safeguards, including encryption for payment data, restricted access, and regular security updates. If a breach occurs, we will notify affected U.S. residents as required by applicable state laws (e.g., CCPA).

Your Rights (U.S. Residents)

Under laws like the CCPA, U.S. residents may have the right to:

  1. Know: Request details about the personal information we collect, use, or disclose.
  2. Delete: Request deletion of your data, subject to legal exemptions.
  3. Opt-Out: Opt out of the sale of personal information (not applicable, as we do not sell data).
  4. Non-Discrimination: Receive equal service regardless of exercising these rights.

Cookies and Tracking

our static website at yyclimo.com does not use cookies unless specified in the booking/payment process. Any tracking will be disclosed, with options to manage preferences.

Data Retention

We retain your information only as long as necessary for the purposes outlined or as required by law.

International Transfers

Your data is primarily stored in Canada. If transferred to the U.S. or elsewhere, we ensure safeguards meet applicable U.S. privacy standards.

Policy Updates

We may update this policy, with changes posted at yyclimo.com/policies or communicated directly.

For our Privacy Policy and Terms of Service, visit yyclimo.com.

Terms and Conditions (U.S.)

Last Updated: July 23, 2025

By booking our services via yyclimo.com, phone, or email, you agree to these Terms and Conditions ("Terms") of YYCLimo ("we," "us," or "our"), a Calgary, Alberta-based limousine service. These Terms comply with applicable U.S. consumer protection laws for U.S. residents. If you do not agree, do not use our services.

Services Provided

YYCLimo provides limousine and transportation services in Calgary and surrounding areas, including airport transfers, corporate travel, special events, and private tours, subject to availability and advance booking.

Booking and Payment

To ensure a seamless experience:

  • Booking: Reserve via yyclimo.com/contact, (403) 261-7204, or info@yyclimo.com with accurate details.
  • Payment: Full payment or deposit may be required at booking, processed securely.

SMS Communications

By opting in with your phone number, you consent to receive SMS messages:

  1. Appointment Reminders: Details about upcoming bookings (date, time, driver).
  2. Order Alerts: Booking confirmations or status updates.
  3. Account Notifications: Payment confirmations or account updates.
  4. Promotional Messages: Offers, with explicit consent.

Message Frequency: Varies by activity.
Message and Data Rates: Standard rates may apply per your carrier.
Opt-Out: Reply "STOP" to any SMS.
Assistance: Reply "HELP" or visit yyclimo.com/contact.

User Responsibilities

You agree to:

  • Provide accurate information.
  • Treat drivers respectfully. Abusive or illegal behavior may result in service termination without refund.
  • Pay for vehicle damage caused by you or your party.

Limitation of Liability

YYCLimo is not liable for indirect or consequential damages (e.g., missed flights) or delays due to traffic, weather, or other uncontrollable events. Liability is limited to the service cost, reasonable under U.S. law.

Privacy Policy

Our Privacy Policy at yyclimo.com/policies governs data handling.

Modifications

We may update these Terms, with changes posted at yyclimo.com/policies. Continued use constitutes acceptance.

Governing Law

For U.S. residents, these Terms are governed by the laws of the State of California, with disputes resolved in California courts, where applicable, while respecting our primary operations under Alberta law.

Contact Us

YYCLimo
Email: info@yyclimo.com
Phone: (403) 261-7204
Address: 3770 Westwinds Dr NE, Calgary, AB T3A 0Z9, Canada

Visit our Privacy Policy and Terms of Service at yyclimo.com/policies.